Last updated: 09/05/2025

1. Introduction

Welcome to HealthLeap Inc. (“Company”, “we”, “our”, “us”). As you have just clicked our Terms of Service (“Terms”, “Terms of Service”), please pause, grab a cup of coffee and carefully read the following pages. It will take you approximately 20 minutes.

These Terms govern your use of our web pages at healthleap.ai.

If you access HealthLeap’s enterprise platform as part of your employment with a healthcare organization, your use of that platform is governed by a separate agreement between HealthLeap Inc. and your institution; these Terms apply only to the Website.

By accessing or using the Website, you agree to be bound by these Terms and our Privacy Policy: https://healthleap.io/privacy.

2. No Medical Advice; Emergency

The Website provides general information about HealthLeap’s products and services. It does not provide medical advice and does not create a clinician-patient relationship. Do not use the Website for urgent or emergency needs; call 911 (or your local emergency number) or visit the nearest emergency department.

3. Clinical Use & Safety Reference

If you are evaluating HealthLeap Nutrition, review our Clinical Use & Safety page for Intended Use, limitations, and safety information. In the event of any conflict between Website content and your institution’s policies, your institution’s policies control.

4. Customer Agreements Prevail (Enterprise Use)

If you (or your employer) have a Master Services Agreement, Business Associate Agreement (BAA)/DPA, and/or order forms with HealthLeap, those documents govern your access to and use of the enterprise platform and control over these Terms in case of conflict.

5. Privacy

Please review our Privacy Policy to understand how we collect, use, and share information when you interact with the Website. (Your institution’s enterprise use of our platform is covered by your customer agreements.)

6. User Submissions — No PHI

Do not submit Protected Health Information (PHI) via Website forms, email addresses, or chat unless your institution has an executed Business Associate Agreement (BAA) with HealthLeap and we have provided a designated secure channel. We may delete or purge submissions that include PHI.

7. Acceptable Use

You agree not to: (a) violate applicable law; (b) attempt to probe, scan, or test the vulnerability of the Website; (c) interfere with Website security or access; (d) use bots/scrapers to harvest content except as permitted by robots.txt; (e) upload malware; or (f) misrepresent your affiliation.

8. Intellectual Property

The Website and its original content, features, and functionality are the property of HealthLeap and our licensors and are protected by copyright, trademark, and other laws. No license or rights are granted by implication or otherwise except as expressly provided in these Terms. “HealthLeap” and associated marks are trademarks of HealthLeap Inc.

9. Third-Party Links & Services

The Website may contain links to third-party websites or services we do not control. We are not responsible for their content or practices. Read their terms and privacy policies before using those services.

10. Feedback

If you send ideas, suggestions, or other feedback, you grant HealthLeap a perpetual, worldwide, irrevocable, royalty-free license to use and exploit that feedback without restriction or attribution.

11. Communications

We may send you service-related emails (e.g., responses to your inquiries, security notices). If you sign up to receive updates, we may also send marketing emails to U.S. recipients (e.g., newsletters, product news). You can unsubscribe at any time via the link in our emails or by contacting jemima@healthleap.ai. We include our postal address and honor all opt-out requests promptly. We do not send marketing emails outside the United States based on Website sign-ups.

12. Disclaimers

THE WEBSITE AND ALL MATERIALS ON IT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEALTHLEAP DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant that the Website will be uninterrupted, secure, or error-free.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, HEALTHLEAP WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM (A) YOUR ACCESS TO OR USE OF OR INABILITY TO ACCESS OR USE THE WEBSITE; OR (B) ANY CONTENT OR CONDUCT OF ANY THIRD PARTY ON THE WEBSITE. IN NO EVENT WILL HEALTHLEAP’S TOTAL LIABILITY EXCEED ONE HUNDRED U.S. DOLLARS ($100) OR THE AMOUNT YOU PAID (IF ANY) TO USE THE WEBSITE DURING THE SIX MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, WHICHEVER IS GREATER. Some jurisdictions do not allow certain limitations—those limitations may not apply to you.

14. Indemnification

You agree to defend, indemnify, and hold harmless HealthLeap and our officers, directors, employees, contractors, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys’ fees) arising out of or related to your use of the Website or violation of these Terms.

15. Governing Law; Venue

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws rules. You consent to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for any dispute arising out of or relating to these Terms or the Website.

16. Changes to the Website and These Terms

We may modify or discontinue the Website (in whole or part) at any time without notice. We may update these Terms by posting a revised version on this page with a new “Last updated” date. Your continued use of the Website after changes become effective constitutes acceptance of the updated Terms.

17. Miscellaneous

Severability. If any provision is held invalid, the remaining provisions remain in effect.
Waiver. No waiver of any term shall be deemed a further or continuing waiver of such term.
Entire Agreement. These Terms constitute the entire agreement between you and HealthLeap regarding the Website and supersede prior or contemporaneous agreements on that subject.

18. Audience & Eligibility

The Website is intended for healthcare professionals and institutional purchasers in the United States. We do not direct the Website to children under 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it. If you are 13–17, use the Website only with a parent/guardian or through your institution. We do not “sell” or “share” the personal information of consumers we know are under 16, as those terms are defined by California law.

19. Acknowledgement

BY USING SERVICE OR OTHER SERVICES PROVIDED BY US, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF SERVICE AND AGREE TO BE BOUND BY THEM.

20. Contact Us

Please send your questions or comments.

By email: team@healthleap.ai

By mail: 3004 16th St, Ste 401, San Francisco, CA 94103